Automated Process Assessments

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Automated Process Assessments Automated process assessments are not only more efficient, they can also be: less costly more accurate more honest (less bias) more transparent more objective more consistent more acceptable Automated Process assessments, were often perceived as too lightweight to perform in-depth process assessments and to provide comprehensive ITSM processes improvement recommendations. Automated process Read More

Business Analyst Competency Assessment And Framework

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Business Analyst Competency Assessment And Framework True Assessments provide an organisationally based Business Analyst Competency assessment for organisations, IT professionals and consultants. It can quickly provide a baseline from which to make informed decisions regarding the resource allocation of business analysts, identify skills gaps, and develop professional development plans. The Business Analyst competency assessment utilises Read More

ISO 20000 (ISO20K) Conformance Assessment

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ISO 20000 (ISO20K) Conformance Assessment With the adoption of ISO 20000 internationally, for both internal and external IT service providers as a competitive differentiator for delivery of IT services, true assessments make it easy to target remediation effort to gain or maintain conformance of IT Service Management capability against the requirements of the ISO/IEC 20000-1:2011 Read More